Hopkinsville Online
Online Help
Answers to commonly asked questions.

become a member
Homepage People and Chat Email Datebook Weather Kids Area Member Services Help
About this Page
The answer to the question is displayed to the right. You can click the link below to return to the list of frequently asked questions.

HELP TOPICS

Question:
HELP! I've picked up a computer virus. What do I do?


Answer:
We checked the Guide on this and it gives good advice: Don't Panic.

First, make sure you actually have a virus. If you believe you have a virus because you received an email from someone telling you that they passed one along to you and they're sorry, you probably don't have one. There are many virus hoaxes that continually circulate around the Internet, causing people to worry unnecessarily and even delete files that are supposed to be on their computer. Some good examples:

jdbgmgr.exe
sulfnbak.exe

If you aren't sure whether something is a hoax, try looking it up here:
About.com's Virus Encyclopedia

That site also includes great information about preventing viruses, repairing damage from a virus, and breaking news about new viruses.

Now, if you still believe you have a virus, you may actually have files at risk, so limit your actions on your computer until you can get it checked out. Many viruses aren't really damaging, but some can be, so either check your computer with anti-virus software or have someone at a computer repair center check it.

We strongly recommend that computers used to access the Internet and exchange files have anti-virus software installed on them. Also, do not accept email attachments from persons you don't know, and be wary of them from persons you do know if you weren't expecting them (or even if you were, just to be safe). Keep in mind that just reading a standard email message does not carry danger, but attachments in emails can be infected.

If you have specific questions about viruses, or believe your computer may have one but aren't sure how to confirm or what to do, you can call our Technical Support staff at 800.599.1000 for assistance. We'll be happy to help you assess the situation and plan a course of action.

My Town Online
About Us Privacy Policy Site Search Contact Us Help © 2006 - Cinergy Communications - 3701 Communications Way Evansville, IN 47715
800.599.1000 - Acceptable Use Policy